Workforce Development - A Good Investment?

Why The United States Needs a National Skills Agenda

The Council on Competitiveness in April published the Thrive report, the first in a series of targeted benchmarking reports intended to illuminate key areas of competitive advantage for Americans to succeed in the 21st century and provide an important framework for charting a path to prosperity for American citizens.

The Council on Competitiveness refers to itself as the only group of corporate CEOs, university presidents and labor leaders committed to the future prosperity of all Americans and enhanced U.S. competitiveness in the global economy through the creation of high-value economic activity in the United States.

The insightful report (available for free download) discusses in depth specific issues and strategies relating to increasing our global competitiveness through focused and aggressive workforce development practices.  The synopsis of the call to action follows:

During a time of turbulence and transition—driven by globalization, accelerating technological change, and volatility in global energy, currency and financial markets—America needs a national skills agenda to compete globally and to ensure a rising standard of living for its citizens.

National and Global Demographic Trends Are Raising Red Flags. Slowing growth of the U.S. workforce has the potential to slow economic output if productivity does not increase. Lack of adequate reading and math skills among new U.S. workers compounds this challenge. At the same time, hundreds of millions of educated foreign workers are entering the global workforce and competing for jobs that are increasingly vulnerable to Offshoring.

Four Critical Skills Strategies for the United States

1) Meet the Demand for Middle Skills

Middle-skilled jobs represent the largest number of total openings in the United States until 2016, and the United States is failing to adequately train Americans to take advantage of this opportunity. These jobs do not always require a college degree, but most require training, technical sophistication and initiative. They pay well and do not offshore easily.

2) Build Service Economy Skills

More than three-quarters of all jobs in the United States are in the service economy, yet many policymakers view them as low-skill, low-wage options. In fact, the service sector is driving demand for more complex and creative skill sets—including problem solving, communications, entrepreneurship, computational analysis, collaboration and teamwork.

3) Compete for Innovation Advantage

Simply saying America needs more scientists and engineers is no guarantee that the United States can compete successfully in a global economy in which many nations have copied our model. Policymakers must recognize that the margin of advantage will flow from the fusion of cutting-edge capabilities with entrepreneurial, creative and interdisciplinary talent. Four potential areas to start with to create competitive advantage:

• More integrative scientists and engineers

• More entrepreneurial scientists and engineers

• More business-savvy service scientists and engineers

• More computational scientists and engineers to leverage America’s IT advantage

4) Create Skills for Sustainability

Sustainability will become a more important determinant of global hiring and investment patterns. Where new and growing companies locate and where jobs are created will depend in large measure on which countries successfully anticipate these opportunities and take steps to educate and train workers in these fields. America must get out front and move fast to develop the talent and skills workforce to capture these opportunities.

We are ALL impacted by our willingness and ability to move this initiative ahead.  If we ALL take ownership at a personal level of just ONE of these areas and work with our companies, schools and colleagues, we CAN make a measurable difference in our country. 

If of course, you feel that leaving it to others will "git er done", then prepare yourself for the inevitable consequences.

Try Some Different Sources To Get the Most Talented People

Sanjeev Himachali, who I have come to respect as an HR Professional, Thinker, Motivator, Philosopher, Business Consultant, and Expert Counselor in Human Relations Management, offers some insight from a HR practitioners viewpoint on the best resources available for firms to get top talent. He suggests that firms should use any or all of the below mentioned tools to get BEST talent recruitment results:

1. Existing and “Active” Candidates Data with Company
2. Referrals by employees
3. Internal Advertisement (internal Job Posting)
4. Jobsites and Job Portals
5. Campus Hiring
6. Recruitment Consultancies
7. External (Newspaper) Advertisement
8. Social and Professional Networks & Local Communities
9. Head Hunting (Also called as “Body Shopping”)
10. Talent-Poaching

Are you unclear about the distinction Between Headhunting and Talent Poaching? Lots of people are. Sanjeev tells us that some talent acquisition managers as well as hiring and recruitment professionals are confused as well and are not able to discriminate between the two. Here are few differences he offers to people looking to distinguish between the two:

1. Headhunting is associated with senior and rare profiles. Talent Poaching is just sweeping and running through the talent-wealth of your competitor.
2. Headhunting is planned. Talent Poaching is targeted.
3. In headhunting, the intention is to get the BEST person for your organization but in Talent Poaching, the intention is to kill your competitor and the competition.
4. Headhunting is about getting a person with “Leadership” skills and “Global Exposure”. Talent Poaching is about “saving the training cost”

Recruitment is as important as ever, but recruiters need to be aware of the dynamics of todays ever more competitive marketplace, so they can take appropriate steps to remain successful in a playing field that's seldom "level"

Any readers care to weigh in on their experiences in this area?

The role that "Career Blockage" plays in International Assignments

Increasingly, firms find that it is necessary and prudent to expose their promising talent to international assignments.  Sometimes it works out fine, other times it doesn't.

One of the reasons cited by expats that leave posts (or firms) is "career blockage", or better known as the feeling that working abroad has gotten their career sidetracked, while people back home are climbing the corporate ladder.

I used to travel abroad extensively, and would frequently run into an expat that after a few drinks would admit “the home office has forgotten about me”

It doesn't seem to matter whether you are doing your job or not, it's just a human nature response to conditions.  It appears to the expat that there is a lack of collegiality and communication when working abroad, especially when surrounded by cultural natives who are in their natural setting, and receiving support and personal communications routinely.

The role of "HQ" managing this common concern is significant. 

HR needs to ensure that expatriates know that an international assignment helps in terms of advancement within the firm.  This also needs to be periodically reinforced by upper management.  Sometimes this is hard to do, especially when there is a lot or organizational "churn" at the upper management levels with people moving to different jobs, or leaving the firm altogether.  Remember that the initial expectations that may have been set, if not committed to a written agreement, may not survive if there is (as if often the case), changes in upper management.

Likewise, planning needs to take into consideration, the very real concerns that expats have about their return to their "home base."  I have declined some overseas posts because the company was unwilling or unable to describe what would happen upon my return to the states.

Will the firm respect (and value) the unique new skills that I have acquired while overseas?  Will my return represent a "loss of status" (either real or perceived)?  Will there be a plan for re-integrating me into the stateside business?  Reverse "Culture Shock" can also be a factor, (and an adjustment period is a wise idea for the expat, as well as their family)  If firms are not prepared to do these things, it can really impact on the willingness of personnel to go overseas on assignment.

It is food for thought, hmmmm?

The Future Workforce - Predictions about how Workforce Development is Changing

I have been discussing in this blog, as well as my numerous speaking stints around the country, about how the workforce development process is changing. 

A like-minded fellow, author, researcher and teacher Floyd Kemske a really smart guy and a voracious writer, provides some additional insights into the way we will recruit, develop and retain our workforce.

1. Lifelong learning will be a requirement.
2. The focus of training/learning activities will be on performance improvement and not just on skill building.
3. Employees with varied skills and competencies will be valued more highly than those with a depth of expertise in a single area.
4. Problem solving and decision making will become a required curriculum with practical work problems as the training medium.
5. Training will be delivered "just in time," wherever people need it, using a variety of technologies.
6. Companies will demand constant personal growth, and employees will respond positively to higher expectations.
7. It will not be possible to survive in the workplace without basic computer skills.
8. People who can learn new skills/competencies quickly will be highly valued in a faster changing world.
9. Team projects and special assignments will be a major factor in personal development.
10. As the computer-savvy generation is more assimilated into the workforce, employees will become much more productive in complex tasks and less dependent on other people and departments.

When Location Matters

Hint - it ALWAYS matters!

When businesses go looking for an "ideal" location, you'll often hear that it's all about the quality of the workforce.  While that is always true, it's an oversimplification.

In reality, the workforce is only one of many factors that influence where to locate,, or where to expand. The major factors usually taken into consideration include:

1. Workforce
2. Taxes
3. Economic Incentives
4. Quality of Life
5. Operating Costs and
6. Real Estate

These factors provide business owners with a two level scale of "goodness of fit"

• Quantitative (Demographic, Workforce, Quality of Life) and
• Qualitative (Wages, Taxes, Utility Rates)

The elements also have differing weights, based upon the level of needs.  For example, a a foundry would be looking for a much different skillset, incentive and real estate package than a biotech firm, or a highway construction company.

Workers also look at similar elements when seeking out their future employer.  And they do so on multiple levels (Level 1 - what is important to me for the job I am considering, and Level 2 - once I am ready to change employment again, and wish to stay in the area, what other aspects of the location would compel me to stay in the area?)

Thus, each factor related to attracting and keeping a qualified workforce needs to have a similar perspective (an owners perspective) as well.  Bearing in mind that today we live in a global market for most commodities and skills, it's no longer sufficient to just try to match job titles.  Today's workers understand that they have more options available, so the employers job of "selling" the overall package must reflect these changing times.

Unaffordable Housing Makes It Hard To Fill Jobs

It's happening all over the country where affordable housing is dwindling, and the workers needed to sustain the local economy are unable to find inexpensive lodging.

For these communities, you might as well tell workers, keep clear - we're unaffordable places to work in...

Add high fuel costs, and ever increasing costs of living, many communities are finding that the "weak link" in their economies is the shortage of workers, not shortage of consumers.  Unless a fix is found, these communities are in for a rough road ahead.

read more | digg story

They Still Don't Get It...

A recent article I found on the Columbia News Service proves that the construction industry still doesn't get the idea that women NEED to be an increasing part of the skilled construction workforce.

A well written article, entitled "Hard-hatted women struggle to land construction jobs"  produced by Julia Marsh, chronicles the current-day struggles that women fact in this male-dominated industry.  Read on, I think you'll be amazed at what a long way the industry still needs to go - and how the worker shortage in construction will continue until enlightened leadership steps forward.

Carole Jordan’s first day at work was a frigid January morning in 2003. She rose early and arrived at the job site by 6:30 a.m. After eight hours of standing on concrete, carrying sheetrock up and down stairs, Jordan left the skeleton of the skyscraper she was helping to build, arrived home by 5 p.m. and collapsed in bed by 6.

"After the first two weeks I thought I was dying. Muscles I didn’t even know I had were aching," said Jordan, a native New Yorker who is in her late 40s.

A little more than three years later, the elements haven’t proved to be the hardest part of Jordan’s career as a construction worker.

"It’s a man’s world," she said. "You work hard, come to the job every day and you’re often not given a shot" at a promotion.

Jordan is among a small but budding number of women entering what is officially called nontraditional employment--a range of jobs that includes fishing and firefighting, the toughest of which to break into is the construction industry. About 900,000 women across the United States work in some form of construction, be it brick masonry or drywall installation, a rise of 18 percent over the last eight years, according to the National Association for Women in Construction.

Though the Equal Employment Opportunity Act was passed in the early 1970s, women account for only 9 percent of construction workers, according to the Bureau of Labor Statistics, which recently published a survey showing that 88 percent of those women had experienced sexual harassment on the job.

Jordan sat at a table with two other women, Olga Aguilar, 29, and Donna Kielbasa, 28, at the New York headquarters of a job-training nonprofit group called Nontraditional Employment for Women, known as NEW. The three came through NEW’s construction school, a six-week program in which they learned to read blueprints and handle skill saws. Seventy percent of graduates are placed in jobs averaging $53,000 a year in the construction, transportation and utilities industries.

The NEW model of supporting women in blue-collar trades is also used by sister organizations like Tradeswomen Inc. in California and the North Carolina group Charm and Hammer.

All three women had some history in construction. Aguilar’s father renovated homes. Jordan’s childhood mentor was a woodworker. Kielbasa built tree houses.

"I always liked to work with my hands and wear my jeans," Aguilar said, slapping her paint-speckled pants. "The better angle is that I make $16 an hour."

The lure for many women, said NEW's director, Anne Rascon, is a desire for economic independence. Rascon, who worked in a gold mine in California to pay for college, added, "Our experience has been that the women spend their 20s cycling through dead-end, low-wage jobs, and then a light goes on and they see us as an alternative."

Women entering the trades are ethnically diverse, typically about 31 years old and single heads of households, according to statistics from advocacy groups.

Participants of Hard Hatted Women, Cleveland’s version of NEW, which also began in the late 1970s, have an average income of $15,000 before entering the training program. The pay they receive in their first jobs is $11.50 an hour, which with overtime and union benefits comes to an annual salary of just under $30,000.

"It’s a different kind of lifestyle," Rascon said. "You have to like getting up early, working in the hot and cold weather."

Though the women have to be prepared for physical work, technology is such today that workers no longer have to rely solely on brute strength.

The women also often have to go it alone. Though the current job the NEW graduates are working on, a building for City University of New York, has a relatively high 7-to-45 ratio of women to men, in many cases there may be only one woman on a site.

"The women have it real rough," said Kevin Simmons, shop steward for the CUNY site. "I tip my hat to the ones that last."

Although the construction industry has experienced a labor shortage in recent years, one of the greatest challenges to bringing in women is simple recruitment.

"A lot of women don’t think about it," said Nancy Gentile, former chairwoman of the Committee of Women in the Trades, a division of the AFL-CIO. "They’re raised on Barbie dolls, not tools."

Though trade unions are mandated to train a certain percentage of women in construction, for Aguilar and Jordan the unions still have an old boys club feeling.

"Have you been in a union hall?" Aguilar asked. "It’s all white Irish men sitting in the directors' chairs."

Jordan switched out of a floor-covering apprenticeship, when, she said, she was twice overlooked by her construction teacher and then by a union director to fill job openings.

Kielbasa and Jordan said the harassment they had encountered included lurid sexual drawings at the site and come-ons by coworkers. Sometimes the discrimination is less overt or emerges as a lack of awareness about women’s needs in a male-dominated environment.

The three women said that at their most recent job, the one portable toilet for seven women was being used regularly by men. Also, without any running water to wash their hands, the women found it unsanitary to switch from fitting insulation to using the facilities during menstruation.

"Sometimes I feel like a stepchild [and] I don’t want to be too much of a problem," Aguilar said. "But are we a problem now that we need a place to wash our hands when we have a ‘woman’s issue?’"

But as Beth Young, director of Tradeswomen Inc., points out, it’s less of an anomaly to see a woman with a tool belt slung on her hip than it was 20 years ago when she worked as a crane operator.

"When I started I was told straight up, women don’t belong here," Young said. "[People thought] I either wanted to be a man or I wanted to get a man. I just wanted to get a paycheck like anyone else."

Myths about Gen X in the Workforce - They don't want to grow up

The Reality:

They really don't know how.

The youngest generations in today's workforce are facing a delayed adulthood. They are getting married later, having children later and just generally facing the "real world" later. This isn't the result of a mutated maturity gene, it just is. And if we are being completely honest, Boomers had a lot to do with why it's happening.

First, as parents, Boomers had a tendency to coddle their children and use their own good fortune to make sure their children didn't experience adversity. Second, as career models, Boomers demonstrated the toll of working long hours and "paying one's dues" in a way that made their children less likely to follow in their footsteps. Millenials today look at the corporate ladder and think, "there must be another way."

My advice to you—don't waste time wishing they were different. Don't spend your energy comparing today's youth to the desires and drive you had at age 18. These employees are not a reflection of you, nor are they an earlier version of you. And again, that is okay. Your task is to take this new understanding and use it to reposition how you interact with, motivate and reward your staff.

Take attire for instance. Your 18-year-old self would have gladly donned whatever uniform was necessary to fit the company mold. Be it pressed khakis and a tie or a specific corporate uniform, fitting in was part of the package. Today's youth wants to stand out. They want their individuality to shine through even when required to provide a consistent standard of service and performance. Balancing corporate needs with individual desires takes some creative thinking.

Home Depot is one company that has addressed this dilemma at a very basic level—company uniforms. They simply require that all employees wear a standard Home Depot apron. Be yourself underneath (within reason) and show the customer that you are on the Home Depot team with this bright orange apron. Is there a standard that you can adopt to accommodate individual preferences? Something to think about.

Thanks to Cam Marsten for research cited in this article

SDA Audio Seminar - The Generational Challenges for Design Firms

Yours truly has been invited by the Society for Design Administration (SDA) to present a 90 minute audio session on "The Generational Challenges for Design Firms"

"The Generational Challenges for Design Firms" Audio Conference is basically a 90-minute telephone seminar.  You'll be able to see materials, hear an instructor and ask questions in real time. Participants are charged by the site, which means you can invite colleagues to attend the session with you and share the cost! 

The SDA is a RedVector business partner

Cost is $125 for SDA Members/Chapters and $155 for nonmembers
Registration information is available using the attached form
Download audio_conf_registration_20080212.pdf

Audio Conference Date: Tuesday, February 12, 2008
Audio Conference Time:
2PM-3:30 PM Eastern
1PM-2:30 PM Central
12PM-1:30 PM Mountain
11AM-12:30 PM Pacific

The "Perfect Labor Storm" and Why It Isn't Going Away

Among the top experts in the discussion of the "Perfect Labor Storm" is Ira Wolfe, who authored the book by the same title.

The book discusses why the aging workers, retiring baby boomers, rising health care costs, shortages of skilled workers, generational gaps, work ethics (just a few of the workforce demographic and socio-economic events that I discuss on this blog) are colliding to produce the biggest shortage of skilled workers in the United States and many other developed countries.

It's a good read, and worth the time, especially if you're an employer or policy maker.

Here's a synopsis of what you'll find...

Many managers and business owners and even economists and strategists are hoping for a break in the socio-economic "climate" and praying this storm too will pass. Human resource professionals, executives, and managers alike wrongly believe they are the isolated targets of some insidious plot to abscond with their workers or else are just magnets for under-skilled workers with poor work ethics. And not unlike the Andrea Gail which was sucked under by the colossal waves even two days before the full force of the storm hit, their businesses too will sink with this short-sighted, wait-and-see attitude.

All workforce trends indicate future employee shortages will not blow over for decades. Many solutions such as retaining older workers longer are flawed. Since health care and retirement costs explode for workers over age 55, how will businesses afford to insure these workers....and without health care and retirement benefits, why will they work? Even worse the full force of the storm won't hit until the end of this decade.

The Perfect Labor Storm has no industry or geographic boundaries. From plumbers to dental hygienists to teachers to border patrol to radiologists, virtually every industry at nearly every skill and position level is affected by shortages of workers with the right skills and attitudes to do all the jobs.

Is this starting to get you attention?  It should!  Besides Dr Wolfe's book, check out the other parts of this blog to get a better understanding of why this is an issue, and most importantly, what you can do about it.

Putting "old Charley" out to Pasture

Recently, I witnessed the retirement of a fellow, who I'll call "old Chariey" who after many decades as a player in a large construction firm, stepped down, in order to "pursue other interests"

A veteran of the business, he had built up a stunning legacy of successfully completed projects, had served on dozens of committees and industry boards, was well known in the construction market, and when he walked out the door, took much of this knowledge with him.

We live in interesting times, indeed.

There is a general recognition that many industries, including construction, can benefit from the extensive skills of existing older workers.  And trend data indicates more older workers want to remain on the job longer.  Unfortunately, they often are forced to decide between their social security benefits and a paycheck.

Older workers possessing a broad array of building, supervision and management skills are often discouraged from working past retirement because they can lose some of their social security income if they earn more than the limits.

In calendar year 2005, for example, until recipients turn 65 (currently the normal retirement age) they can earn up to $31,800 without penalty; seniors earning more than that amount lose $1 of benefits for every $3 of earnings above the limit. There is no limit once past 65 years old.

Beneficiaries under the age of 65 are penalized by a reduction in benefits of $1 for every $2 of earnings above $12,000 in 2005.

Smart firms are starting to realize that they need to make better use of older workers talent, relationships and experiences.  These are people proud of their accomplishments, who want to contribute and share in a meaningful way, and it puts organizational leadership into the position of "thinking outside the box" to figure out how to leverage these assets in a meaningful "win-win" way.

Removing the social security earnings test would encourage more skilled workers to remain in the building trades - where their knowledge, connections and experience are still needed, and valued.

Construction Industry Needs 185,000 People Per Year Over Next Decade

The construction industry will need an average of 185,000 new workers annually for the next 10 years to meet the nearly equal growth and replacement needs, according to a labor supply outlook released in January 2007 by the Construction Labor Research Council (CLRC), a private research group in Washington, DC, that is underwritten by contractor associations. 

The CLRC found that industry growth will require an average annual increase in construction employment of about 90,000, or 1.6 percent, over the next 10 years, which is about half the actual employment growth rate in construction for 1992-2002.

The average annual increase in the overall workforce for the next 10 years will be 1.1 percent, according to CLRC, the slowest rate of growth since the 1960s.

An additional 95,000 workers annually will be needed to replace current industry workers who are expected to retire during the next 10 years.

Factors accelerating this trend in construction are

• the higher average age of workers in the industry and
• a decline in the portion of the labor force in their prime working years of age 25 to 44.

“This country is in a period in which the labor markets are most impacted by the growing number of workers in their final working years, rather than the stable number of potential new entrants.

The outflow from the age pipeline is the dominant characteristic, not the inflow. The potential will continue for tight competition for new labor force entrants, primarily due to demographic factors,” the research group said. CLRC stressed the importance of “communicating construction's opportunities to all potential qualified entrants” in the new environment created by this “societal shift.”

Because the working life of construction field labor is shorter than most occupations, CLRC said that demographic trends “are impacting whether this trend of relatively early retirements in construction will continue is less certain that in the past, the research group found.

Factors that may reverse it include

• the physical ability to work later in life,
• the financial need to work longer, and
• the increase in age for the receipt of full Social Security benefits.

The group also noted a shift in construction from defined benefit to defined contribution pension plans.

The greatest demand in the next 10 years by craft will be for

• electricians, with an average of 22,400 annual new entrants needed,
• carpenters (22,000 needed), and
• laborers (20,100 needed).

“An actual shortage of bodies is highly unlikely,” CLRC said of the future workforce. As has been typical in construction, there often is “a mismatch between skills available and skills required.”

Large Influx of Hispanic Workers

A key to meeting heavy demands for new workers in construction during the past 10 years has been a large influx of Hispanic workers, when employment of Hispanics more than doubled to nearly a quarter of all industry workers. With Hispanic employment projected to increase relatively rapidly, their impact in construction is likely to increase.

Immigration is an unknown that could significantly impact the future supply of labor, according to CLRC, finding that a relationship between the influx of Hispanics on construction job sites and immigration is very likely.

Labor demand in construction can be moderated by the use of more highly skilled workers and by increases in productivity. For the period 1992-2002, CLRC said that construction employment increased at a greater rate than output.

Forecast Based on Training Data Inconclusive

Training is a significant determining factor in the future availability of skilled workers in construction, the research group said. An estimated 225,000 persons are enrolled in federally registered, multi- year, apprentice programs but the quality of federal data on completions was found to be “questionable” by CLRC.

This and the lack of reliable national data on the number of persons in vocational programs makes "the adequacy of industry training efforts impossible to determine," the research group said.

Relatively good apprentice data from California “provides an interesting look at the characteristics of today's apprentices,” according to CLRC.

More than half of apprentices in the state are minorities and whites slightly outnumber Hispanics. The largest construction apprentice program in the state is 70 percent minority.

The CLRC based its survey on data from the Bureau of Labor Statistics and the Census Bureau.

To Have A Good Workforce, You Need To Have Good Leadership Skills

You'd be surprised at how much good talent flees from bad bosses each year.  Did you ever wonder if there is a "scale" (other than gut feel) to determine just how good - or bad, a boss is? 

in order, if you are looking at retaining top talent, and seeking to retain the talent you have, in addition to running the business or department responsibly, you need to be a boss that employees are thankful for

John McKee (Founder and President of BusinessSuccessCoach.net, is the author of "Career Wisdom: 101 Proven Strategies to Ensure Workplace Success") offers this quick quiz to help you find out if your management style is helping or hurting employee perceptions:

Simply answer yes or no to each item below. (scoring provided at end)

QUESTIONS
1. All employees generally dislike work.
2. The best motivator for your team is money; it's what brings them back every day.
3. Keeping emotions out of the management process has served the operation well.
4. Your staff prefers to work as a team so that individual accountability is lessened.
5. As much as I would like to, I just don’t have the time to spend talking in-person to my subordinates.
6. I encourage feedback from a suggestion box or other anonymous method.
7. I live for the weekends (this job is a paycheck to support my "real" life).
8. I don't believe outsourcing can happen to my company.
9. Regular team meetings are not justifiable as they take too much time, which lessens productivity.
10. My current management position isn't very influential, but when I move up the ladder a bit I can make a "real" contribution to the company.

SCORE CARD:
Give yourself 1 point for every time you said "No:"

10 = Excellent!! You'll be running the show in no time!
9 = Brilliant. You obviously see your employees as an asset.
8 = Solid. You have the right attitude, and the team will see that.
7 = Well done. You know people and their needs.
6 = Good. You recognize the power of your role.
5 = Fair. May be time to rethink your management strategy.
4 = It's definitely time for an attitude adjustment.
3 = Change or die (metaphorically). Things aren't good, but it's not too late to make impactful changes.
2 = Do something significant that will be viewed in a positive light or your employees will leave.
1 = It's time to consider a new job where you do not manage people.
0 = Ever consider a job as a bounty hunter?

Why Management is Fearful of Developing their Workforce

Recently, I was reading one of the great articles published by AmCheck (the Payroll Services, HR Solutions, and Employee Benefits people), that discussed the characteristics of a successful company.

One might think workforce development is an obvious characteristic of all successful companies and their managers. 

But Lominger Limited Inc. - a leadership development think tank and consultancy - reports that managers and employees ranked "developing direct reports" dead last out of all 67 competencies in its bi-annual study of leadership skills. That's right—managers are viewed and view themselves "worst" at developing their direct reports compared to all other skills in their toolbox.

What's your fear level?  Is it paralyzing you to the point where you may become a casualty to "inaction?"

Fears and hollow excuses are usually what prevents managers from developing their people. You may not be actively developing your reports job because you fear:

• Losing power. If you develop your people, you may not be the technical expert of your area anymore. (In reality, you agreed to not be the expert any more when you took a leadership position)
               
• Losing your good people. As people develop, they may want to grow further beyond the function of your department. Be aware, however, that if you are seen as a "people hoarder," your career will be severely diminished.
               
• Being "leap-frogged." Someone you develop may eventually get a job you want. You may even have to report to one of your previous direct reports. (Let's hope you developed them well.) If you use this excuse, you're revealing a basic insecurity about your own abilities.
               
• Creating a rival. Worse than the fear of being leap-frogged may be the fear that a former direct report could become an arch rival in your organization. This excuse is another indication of personal insecurity.

Or you may not be developing other leaders because it takes time or you want to avoid the responsibility. But what else are you doing with your time that is more important? Here are six reasons why you should can the excuses and work on your workforce-development skills:

• To improve productivity and effectiveness. While developing a direct report may cause some temporary reduction in productivity, it will pay dividends in your department, team or division in the long run
               
• To maximize long-term potential. Developing direct reports improves the long-run success of your entire company.
               
• To keep your sanity. Good people developers usually go home on time. Developing your people not only improves their capacity to perform, but it improves your capacity to delegate.
               
• To attract talent. When the word gets out that you are a people developer, the up-and-comers in your company line up to work in your department, team, shop or division.
               
• To "plant" good people. When people leave your area, they know your department's function, your methods and your needs, and can help you be successful from their new position
               
• To get promoted. Being a great people developer differentiates you from the pack. People say good things about you. People realize you are a more complete leader, not the usual, one-commodity manager.

No one becomes a great people developer overnight, and there's no one right way to do it. You should cater to your strengths and to your style. Here are some general tips for improvement:

• Be the motivator, not the "mom." Convince your employees that they are responsible for their own development. Each must have a written development plan, including both short- and long-term development goals. Remind employees that capitalism is "creative destruction" and that their jobs may dissolve without notice. Corporate maternalism breeds unhealthy dependence on the company and minimizes self-reliance.
               
• Incorporate their need to have a personal development plan into your performance-management process.
               
• Recognize that development is more than going to training. While training courses are an important aspect of development, so are rotations, special tasks, complex projects, reading assignments, informal "brown-bag discussions" and even successful staff meetings.
               
• Coach with a passion. Most people can remember a coach, teacher or mentor who dared to confront behavior when it was less than optimal. People developers constructively confront-in a private and professional way-when needed       
               
• Delegate incessantly, and make assignments with development in mind.
               
• Know your people, particularly their career aspirations.               
               
• When interviewing potential hires for your department, discuss an estimated time for them to move on (assuming this fits their career aspirations), usually by the end of three years. Make moving on a goal, and promise that you will help them find their next position within the company when they have developed to your expectations and performed in their current job for a reasonable period of time.
• Creatively reward people who actively develop themselves. Money is not always the right answer. Know your people and reward them with a motivating intangible.

Lose that fear!  You will pay a dear price for not developing your available talent in the next few years.  Remember, this is one of those thinngs you pay for, whether you do it or not.

Shouldn't that Christmas Feeling Last the Entire Year?

MERRY CHRISTMAS TO ALL MY LOYAL READERS!

PEACE TO YOU AT THIS SPECIAL TIME OF YEAR, and throughout the year

Wouldn't it be nice if the feelings of appreciation that are expressed between friends and colleagues continued throughout the year?

That is the genesis of the question that our friends over at AZCentral.com raises in their recent article entitled "Show worker appreciation every day"

This timely article discusses the benefits of "showing the love" to the people that are important to us - every day.

Because isn't it a good feeling to know you're appreciated?

A Perfect Hiring Storm: Scarce talent and Bad Press

Over at the Offshore Recruitment Outsourcing blog I always find perspecfives of value.  In early December, they published a great piece entitled A Perfect Hiring Storm: Scarce talent and Bad Press

In this article, they discuss another recent article appearing on Careermag.com contributed by Debbie Benami-Rahm, whose research I have found to be top shelf.

One of the key elements of this discussion is the following:

The way your organization handles the interview and hiring process either brings you the talent you want or scares your talent away.

Couldn't agree more.  It's increasingly a binary choice.  Many organizations with whom I have consulted over the years have not changed their tactics and methods, despite the fact that entire workforce "value proposition" has changed.  Further, many are completely clueless, and still do the same thing over and over and expect a different outcome.

A few years back, I also put some specific metrics on the true cost of employee attrition when I wrote "The Death of Employee Loyalty"

The situation is changing, and the companies that refuse to change will be relegated with higher costs, lower customer satisfaction and lower profits until they come to the realization that the workforce recruitment and retention process IS their business.

Females building trust: Women in construction prove selves

After she graduated from high school in 1978 and started driving a forklift for Corning Glassworks, she had a "horrendous" time getting her career in construction off the ground, or even getting respect, period.   Ryals is no longer underestimated, thanks to her years of quality work. And she believes that women in general are now much more welcome in what traditionally has been a male-dominated field.

read more | digg story

Does Workplace Loyalty Cut Both Ways?

I suspect that one of the main reasons why so many people put up with long hours, constant demands to increase output, and even Hamburger Management is simply loyalty: loyalty to colleagues and friends, loyalty to a workplace, even corporate loyalty.

Not familiar with Hamburger Management? A relatively new term, coined by the folks over at Slow Leadership, refers to the process of doing everything as quickly and cheaply as possible. When everything has to be done yesterday, there can be no time for debate or questioning. Blind obedience is required because that is the only response that fits the constant demands for going faster and doing more with fewer and fewer resources. Blaming others? Hamburger Management is like every other type of cheap, shoddy goods. It doesn’t work very well. So those who use it must constantly find excuses to avoid the truth being seen: that they are incompetent because of the methods they are using.

I recently was introduced to an excellent piece entitled: Workplace Loyalty Cuts Both Ways, authored by Carmine Coyote. a brand of Adrian Savage a noted marketing guru, Englishman and a retired business executive who lives in Tucson, Arizona. You can read his serious thoughts most days at Slow Leadership, the site for anyone who wants to bring back the taste, zest and satisfaction to leadership; and his crazier ones at The Coyote Within..   It's really a good article.

The trouble is that organizations don’t appear to have the same sense of loyalty in return. That puts a huge strain on employees. Do you pitch in and help out your colleagues, who are struggling with the latest batch of unreasoning demands from on high? Or do you start polishing your resume and get ready to walk out the door as quickly as possible? Do you stay with your belief that the job you’re doing is both worthwhile and valuable—even if it’s poorly paid, as so many jobs in teaching, nursing, and other public services tend to be?

Or do you decide to follow the money into a different career—or even consider leaving to work overseas—and let go of your loyalty to an ideal?

You owe it to yourself to read Workplace Loyalty Cuts Both Ways
check it out for the full coverage.

Our Schools are Becoming Dropout Factories

Imagine a nation in which all students, from Benton Harbor to Watts, from Akron to Baltimore, from Chicago’s South side to rural South Carolina, routinely graduate from high school ready and prepared to succeed in college or advanced post-secondary training. Imagine the social and economic implications of being able to say to any child, in any locale in the United States, “you will be provided with a high school that will educate you, challenge you, care for you, support you, and graduate you ready to compete and succeed in the world.” Fifty years after Brown vs. the Board of Education, the image of public high schools providing all youth with equal opportunity to receive a high quality education remains inspiring and compelling.

Current reality, however, offers a much more troubled picture. In each of the locations listed above, half or more of high school students do not graduate, let alone leave high school prepared to fully participate in civic life. It is no coincidence that these locales are gripped by high rates of unemployment, crime, ill health, and chronic despair. For many in these and other areas, the only real and lasting pipeline out of poverty in modern America, a solid high school education followed by post secondary schooling or training, is cracked and broken. Consider the central findings of this study:

• Nearly half of our nation’s African American students, nearly 40% of Latino students, and only 11% of white students attend high schools in which graduation is not the norm.
• Between 1993 and 2002, the number of high schools with the lowest levels of success in promoting freshmen to senior status on time (a strong correlate of high dropout and low graduation rates) increased by 75%, compared with only an 8% increase in the total number of high schools.
• There are currently between 900 and 1,000 high schools in the country in which graduating is at best a 50/50 proposition. In 2,000 high schools, a typical freshman class shrinks by 40% or more by the time the students reach their senior year. This represents nearly one in five regular or vocational high schools in the U.S. that enroll 300 or more students.
• A majority minority high school is five times more likely to have weak promoting power (promote 50% or fewer freshmen to senior status on time) than a majority white school.
• Poverty appears to be the key correlate of high schools with weak promoting power. Majority minority high schools with more resources (e.g., selective programs, higher per pupil expenditures, suburban location) successfully promote students to senior status at the same rate as majority white schools.
• The majority of high schools with weak promoting power are located in northern and western cities and throughout the southern states.
• High schools with the worst promoting power are concentrated in a sub-set of states. Nearly 80% of the nation’s high schools that produce the highest number of dropouts can be found in just 15 states (Arizona, California, Georgia, Florida, Illinois, Louisiana, Michigan, Mississippi, New Mexico, New York, North Carolina, Ohio, Pennsylvania, South Carolina, and Texas).
• While only 20% of high schools that enroll more than 300 students are located in large and medium-sized cities, 60% of the nation’s high schools with the lowest levels of promoting power are found in these cities.
• Many cities have high concentrations of high schools with weak promoting power. In half of the nation’s largest 100 cities, 50% or more of high school students who attend regular or vocational high schools with more than 300 students attend high schools with weak promoting power. In some cities, students have virtually no other choice but to attend a high school with weak promoting power.
• More than half of African American students in Illinois, Ohio, Michigan, New York, and Pennsylvania attend high schools in which the majority of students do not graduate on time, if at all. African American students in these states are up to 10 times more likely to attend a high school with very weak promoting power, high dropout and low graduation rates than white students.
• Five southern states—Georgia, South Carolina, North Carolina, Florida, and Texas— collectively lead the nation in both total number and level of concentration of high schools with weak promoting power.

These findings are a chilling reminder of how much further we need to go to truly realize the vision of Brown. They are also a call to action. We must no longer tolerate the squandered potential, limited life chances, and social malaise that result from poorly educating our nation’s youth. Increasing momentum for high school reform is a promising development but must not become a passing fad. With sustained commitment and judicious use of resources, transforming the American high school will be a powerful vehicle to achieving a more just and prosperous society.

Where to Find Women Building Bridges

Responding to the London 2012 Olympics and the push to get women into Construction, members of the WorcNet Women’s network, based in Skipton, hosted a “Women Into Construction” seminar at the Craven College Construction Launch event on Monday 5 June.

The seminar included presentations from two women ambassadors from the Construction Industry Training Board. Vicky Belton works as a Civil Engineer and Helen Dickinson as a Quantity Surveyor, they each presented on their journey and experiences as women in the construction industry. Attique Barlas told the audience of a scheme to introduce minority groups and women into construction, offering a four week placement and a guaranteed interview which could lead to a job and further training. Mary Kelly gave a very inspiring talk on the work of the Walter Segal Trust which supports people who are interested in self build opportunities, and Keith and Jane Barber from SHE Build UK told of their business which employs and trains women construction workers for their property management and development company in Bradford.

Members of the North Northumberland and Cumbrian Women’s Networks who travelled down to the Launch event are taking back information to their own networks and local colleges in a bid to establish a similar project in their own areas.

Following the formal launch event, some of the WorcNet members who are currently undertaking a 10 week starter course in construction, hosted an evening dinner at the Rendezvous Hotel for the speakers and the guests from other networks, where they talked about their experiences on the course and their hopes for the future.

WorcNet Co-ordinator Debi Hawkins said “We are really pleased that 11 of our members have taken part in this first Women In Construction course and we are working with the College to progress women into more specialized courses later on in the year. We hope to be running another Women In Construction course from September. We will be having a Women In Construction taster day in September which will include presentations, workshops and hands on activities.”

For more information on WorcNet, the courses or the taster day please contact Debi, Kath or Karen on 01756 692788 or worcnet@craven-college.ac.uk

Performance Appraisal and Feedback - What are Today's Management Expectations?

Performance Appraisal and Feedback is an important part of the talent management process.  However, the "equation" is different today than it has been in the past.

I'd like to share with you some ideas on current thinking about:

• Supervisors’ Accountability For Employee Performance
• The Supervisor As Coach
• What Does The Company Need From The Employment Relationship?
• What Do Employees Really Want From The Employment Relationship?

The Supervisors’ Accountability For Employee Performance

Traditionally, management has meant performing the functions of:
Planning

• Define Goals for Future Performance
• Determine Tasks Needed to Meet Goals
• Determine Available Resources

Organizing

• Assign Identified Tasks
• Allocate Needed Resources

Leading

• Inspire Employees to Achieve Goals

Controlling

• Monitor Employee Activities to Assure Progress

Over time, this role has transformed to include an awareness of :

• Decentralized Decision Making
• Flexible, Skilled & Involved Workforce
• Increased Sensitivity in Work Relationships

The Supervisors’ Job Description has thus evolved as a Supervisor of the Work of Other Employees to include :

• Setting Objectives
• Hiring Employees
• Training Employees
• Assigning Tasks to Employees (Delegation)
• Measuring Performance of Employees
• Rewarding/Disciplining Employees

Accordingly, the Supervisor is accountable to the business to

• Meet Their Own Performance Objectives
• Maintain Accurate and Timely Records of Employee Performance Throughout the Appraisal Period
• Complete the Forms Used in Appraising Employees and Return Them to HR on time
• Maintain Their Knowledge and Understanding of the Performance Appraisal Process,, and
• Review Appraisals Together With Employees

In other words, from the Company's perspective, they are looking for the Performance Appraisal and Feedback process to help

• Maximize Employee Productivity
• Employees Focus on Organization’s Objectives
• Employees Take On Responsibility for Their Performance
• Management Understand How to Manage Performance Effectively
• Facilitate Coaching, Counseling and/or Discipline for Poor Performers
• Provide protection From Legal Liability
• Establish an Objective Basis for Development, Compensation and Rewards

The Supervisor As Coach

Management is so 20th Century!  This "old" view of things looks at Management as a often one-way process whereas coaching is two-way, with the coach and the employee constantly giving and receiving feedback.

Coaching then, instead of “Managing” or “Supervising” is a key concept for achieving top organizational performance.  Supervisors become coaches when they use feedback on a continuous basis to reinforce positive behavior or counsel employees to correct actions that do not further the organization’s goals.

What does Coaching involve?

• Being there for them
• Giving them what they really want
• Rewarding them with "ownership" of their part of the business

According to a study conducted by Mercer management Consulting for the Council of Communications Management, 75% of respondents in a study of employee communications indicated that internal communication has a positive influence on employee performance.

The supervisor is the critical link between top management and employees.  Keeping employee communications “up front” and honest helps to build employee morale, contribute to company loyalty, and increase productivity.   

What kinds of things are important for your employees to be aware of?

What Does The Company Need From The Employment Relationship?

Employee engagement is more important today than ever.  Business leaders need to encourage activities that make employees feel more participative in the business.   You also need to reward people who learn more about their jobs, new trends, solve problems, and are willing to make changes.  Employees who feel empowered are far less likely to become chronically absent or quit.

What Do Employees Really Want From The Employment Relationship?

According to a 2001 Randstad North American Employee Review study looking at how employees define success in the workplace, the following dimensions were most frequently cited:

• Being trusted to get the job done
• Opportunity to do the type of work i want
• Power to make decisions that affect their own work
• Finding a company where i want to work a long time
• Getting raises
• Having flexibility
• Many different job options & opportunities
• Getting promotions
• Getting praise & recognition
• Managing (leading) other people
• Gaining seniority

But it gets even more interesting.

• Mature workers (aged 61-75) workers view themselves as "contributors," while viewing their employers as a "benevolent master." Their greatest psychological need is "respect" and their overriding workplace characteristic is "dedication." Having power to make decisions that affect the whole organization is important to them.
• Baby Boomers (now aged 42-60) are "adaptable" and in need of "appreciation." They view employers as "partners" while striving to be "recognized employees.”
• Gen X'ers (new age 27-42) are "realists" in need of "security." The volatile nature of the new economy drives them to perceive employers as "terminators," while they view themselves as "employees with a future."
• And Gen Y (26 and younger) see themselves as "entrepreneurs" and their employers as "providers." They are in need of "attention" while remaining "cautiously optimistic" about the future.

But for all employees, the most important corporate value cited was TRUST…even more than money or title.  A well thought out Performance Review and Feedback system can be a unique experience that can help

• Make employees feel like members of the “Club”
• Facilitate their ideas, suggestions for problem-solving
• Challenge them with new tasks, assignments, projects
• Involve them in setting performance criteria
• Encourage self-evaluation of their performance
• Work together to set performance objectives

Why then, does the Performance Appraisal process often evoke discomfort versus a sense of discovery?  Perhaps that's because often the program is representative of

• Inadequately defined standards of performance
• Sketchy or ambiguous performance documentation
• Inadequate time allotment for the discussion
• Supervisor bias in judging performance
• Reliance on gut feelings; lack of objectivity
• Lack of timeliness of performance reviews
• Lack of employee involvement

So are they still relevant?  YOU BET !   

Your workforce wants to do the right thing, BUT

• They may not know the rules
• They may not have clear goals
• They may lack confidence
• They may have limited ability
• They may be poorly trained
• They may not have the right equipment
• They may have limited communication
• They may be distracted by personal problems

Today more than ever, a well conceived and properly executed program can be used

• To let employees know where they stand and to give them feedback
• As A basis for compensation and rewards
• As A basis for individual training and performance improvement
• As A basis for career planning
• As A basis for business planning
• To document HR decisions, placement,promotions and discipline

Is this your experience?  How about sharing your "success" stories as well as "horror" stories with our readers.

Do you Understand Older Workers Priorities & Work Life Balance Concerns?

Older workers are one of the keys to the "War for Talent", but many employers do not understand these workers.   There are many different types of workers in this age group, and each one requires a different key to unlocking their potential.

Older members of the workforce who have extensive experience and skill, also have a significantly different "point of view" when it comes to what is important to them.  Firms and organizations alike need to recognize these  personal priorities, which include the important "work-life balance" element

Consider the many varied "situations" you'll discover when you examine a "cross-section" of these workers in almost every business and organization:

1. Those that are stable and settled:
   (and may have no further career aspirations)
   
2. The workers who are motivated by reputation,
   (they're seeking status and have a need for achievement that is still growing)
3. Workers who feel vulnerability
   (may feel that their "value" is diminished through reduced capability or feel that their skills are no longer up to date)
4. Those who are more engaged or feel their work more is important than in past periods of intermittent or part-time working. 
   (many women re-entering the workforce with grown families fit into this category)
5. People who are more confident, and ready for new challenges
   (ready for anything new, or are ready to try self employment)
6. and workers who are anxious about being displaced by younger colleagues

As you can see, each of these "categories" of workers are looking at employment from quite different points of view.  Keep checking back, as I'll be expanding on some ideas that you'll find useful in reaching out to each.

Emerging Health Care Trends 2007 Survey Results

Today, employers appear to be making a "choice of roads" decision when it comes to providing healthcare for their employees.  The choice taken can have significant effect for the employer as it impacts their ability to retain existing employees as well as colors the attractiveness of the organization when seen through the eye of certain classes of job-seekers.

There are two distinct types of employers, and their beliefs and behaviors are dramatically different in how they view the value of Healthcare benefits according to Hewitt Associates in a recent survey report.
Download emerging_health_care_trends_2007_survey_results.pdf  

There are the “Stop Light-to-Stop Light” employers who find they are primarily focused on managing trends.  They have substantial resistance to cutting benefits because they view health care benefits as an attraction and retention tool and are in a competitive market for talent. At the same time, however, they do not tend to see health and productivity as a business issue.

Then there are the respondents indicate they will become much more involved in health and health care benefits, referred to as the "Superhighway" companies

Employers from both roads ranked managing cost and competitive positioning as their top two business issues related to health care. However, the next most important business issue for Superhighway employers is a leadership mandate to address health care, whereas Stop Light-to-Stop Light employers are worried about profitability. Similarly, employers from both roads ranked employee satisfaction and protection from catastrophic loss as the top two employee issues related to health benefits. Superhighway employers ranked improving productivity next, while Stop Light-to-Stop Light employers are worried about turnover.

Small employers have been exiting from health care, dropping sponsorship of their plans entirely.  However, for most large employers, this approach would create significant difficulties for many of their employees. If an employee or dependent currently had a serious medical condition, for example, he or she may be denied coverage entirely in the individual marketplace. While costs continue to escalate, very few large employers are currently considering dropping sponsorship of health care
plans.

The Hewitt survey validates this trend—no respondents believe their organization will be less involved in health care benefits over the next three to five years than they are today.  What remains to be see is how each group reconciles the cost of quality healthcare to the demands of an increasingly tighter labor market.

Launch of www.Skills2Compete.org with resources for advancing a 21st-century skill guarantee

 

Reminder!  Register by Thursday, Nov. 8th A 21st-Century Vision for Opportunity and Innovation Launch of the Skills2Compete Campaign A National Webinar Monday, November 12, 2007 at 12:00 p.m. EST To register, email carlam@workforcealliance.or Learn About the Research Harry J. Holzer Professor of Public Policy, Georgetown University Visiting Fellow, Urban Institute will talk about the campaign report, America's Forgotten Middle-Skill Jobs by Holzer and Robert Lerman.. Hear from Representatives of Endorsing Organizations National Association of Manufacturers Phyllis Eisen, Vice President, The Manufacturing Institute & Executive Director, Center for Workforce Success International Association of Machinists & Aerospace Workers R. Thomas Buffenbarger, International President Kentucky Community and Technical College System Dr. Keith Bird, Chancellor Training, Inc. National Elsa Bengel, Vice President, Boston YMCA Education & Training The Workforce Alliance Andy Van Kleunen, Executive Director See the Resources Launch of www.Skills2Compete.org with resources for advancing a 21st-century skill guarantee. Register now for the national launch of the Skills2Compete campaign by emailing carlam@workforcealliance.org. Those who register will receive dial-in information one prior to the event.  Learn more about the campaign and endorse at our temporary campaign website at