Workforce Development - A Good Investment?

Don't assume you've survived 2009 quite yet...

Recent surveys have found that 40 to 60 percent of employees intend to look for new opportunities as soon as the job market improves, possibly next year. 

Yes, unemployment rates are still at record highs, and that's part of the problem...

Workers, including some great employees, have been being cut throughout 2009 for budget, not performance, reasons.  That left remaining workers holding on for dear life, afraid to make any job search noises lest they be viewed as an attitude problem or disloyal.

But here's the thing...  As I've pointed out in previous posts, at the first sign of stability, the employee morale issue will leap to the forefront.

Sadly, many employers, despite years of warnings that "employee engagement" is broken, have done little about it, and instead continue to heap more and more work and responsibility on those that remain.

Workforce Management magazine had a article on entitled "How Do We Retain People Despite Being Unable to Raise Pay?"  that pointed out the necessity of employers needing to act now to get workers back on their side, suggesting unfreezing pay freezes and giving raises or bonuses to valued employees.

Increasingly, in the tightening economy, money talks.  

Diane Stafford the workplace and careers columnist at the Kansas City Star also suggests other essential non-financial imperatives to employers who seek to preserve their top talent:

• Tell employees who work hard that they are valued. Make sure they know this by a simple "thank you" or compliment for their work. (And that doesn't mean doing it once a year in a formal performance evaluation. It means every day, if warranted.)
  
• Evaluate and readjust workloads to make sure the most competent employees aren't overwhelmed.
• Assess and readjust work assignments to make sure priorities are being handled and that discretionary or less important things that used to be done with larger staffs are no longer sapping time and energy.
  
• Make it clear that naysayers and office gossipers don't help. Encourage more feedback, and share more business information. Misinformation usually gets spread in a knowledge vacuum. Don't be dogmatic about squashing naysaying.
  
• Provide opportunities for employees to say what's on their minds and ask questions. Encourage them to contribute tales and ideas from the front line.

Here's another useful resource:  "One Foot Out the Door"  (How to Combat the Psychological Recession That's Alienating Employees and Hurting American Business), is a great book by Judith M. Bardwick Ph.D. offers smart suggestions for establishing a workplace that is welcoming to a diverse set of people and committed to their job satisfaction and growth.

How Do You Recognize "Employee Engagement"?

There's a lot of talk these days about Employee Engagement.  There are even assessments available to help you measure wheth employees are engaged, or not.

There's a simple way to determine if you (or your employees) are actively engaged.  

Ask yourself

• Are you excited and enthused about what you’re doing?
• Are you able to resist distractions?
• Do you tend to forget about time or place?
• Do you ponder current challenges even when you’re not directly involved in the activity?
• Do you invest your free time (discretionary effort)?
• Do you identify with the activity you're currently working on?
• Do you invite others in (emotional contagion)

If you answer yes to most of these, you are definitely engaged, and working with you should be fun and productive....  Try this out on others in your organization.

The Job They Want May Not Be The One You're Offering

Todays younger generation, and the current Baby Boomers are looking at the job market quite differently than you might imagine.

Observed from two ends of the career spectrum, a signifcant percentage of young adults entering the workforce are looking at how they can make a difference in peoples lives and the community.  Not surprisingly, many Baby Boomers are feeling the same way, after many long and arduous years, asking the question "Is this all there is?"

There are two factors that guide most career decisions: salary and personal satisfaction. At the end of the day, you have to bring home a paycheck big enough to pay the bills and put food on the table. But most young people also want a work environment that satisfies them on a personal level. For some people, that kind of job satisfaction comes from collaborating with like-minded coworkers, or creating a quality product.

Sometimes that can be found in the commercial or governmental workforce, often it cannot.

For those that are self-directed, have a strong work ethic and a passion for making a positive difference in peoples lives, working in a non-profit setting can be a perfect setting for career growth, contribution to society and self-expression.

I have been working with non-profits for over 30 years job in a variety of worker and leader capacities and am surrounded by happy people who describe job satisfaction meaning going home after a long and often challenging day knowing your work has helped improve someone else's quality of life.

My experience with non-profits has also shown me young professional who are willing to atartt at the bottom and give it your all. If you are smart, work hard and honestly care, you will rise to the top very quickly. There are lots of opportunities for advancement for the right individuals.  These workers tell me that they find great satisfaction from engaging with all levels of the organization, and often in a relatively short time can be working shoulder to shoulder with the CEO, attending board meetings, and interact with other agencies, boards, as well as clients.  

Unfortunately more and more workers are being thrown out like yesterday's trash, and the loyal customers, once viewed as the cornerstone of any company, are being silenced by the short-term -- and often shortsighted -- financial demands of the bottom line.

The cost of these savings, however, come at the expense of dedicated workers who once loved their jobs and enjoyed making their businesses successful.  

Baby Boomers nearing retirement express a desire to make a difference.  So it is not surprising to find that an increasing number are saying "thanks but no thanks" when being encouraged to stick around past retirement, take on new assignments, or come back from retirement to backfill a knowledge or skillset shortage.  Several of these Boomers are finding that a non-profit gig is very personally rewarding.

It's not all rosy of course.  Non-profits struggle to attract and maintain a quality workforce to staff programs, usuually because of the low wages offered for such demanding work.  Additionally bureaucracy often associated with government, or private funding agencies and programs can be a bit stifling at times. Paperwork, paperwork, and paperwork never seems to go away. For some it often can feel meaningless, but keeping it at bay allows non-profit workers to maintain the real "bottom line": providing quality support to your clients.

is Your "BRAND" Helping or Hurting Your Recuitment Efforts?

In today's war for the best talent, if you are an employer, it's essential to remember that you understand the "brand" that your company represents.  This is sometimes difficult to get a handle on, as your "insider" perception may not be same as what people are thinking, feeling, or saying on the street about you.

A while back I had authored an article entitled "Creating a More Democratic Work Environment" in which I discussed a site called "InsideArch" which provides an "insiders" view into Design firms across the country and their "Professional Culture".  Following this article, I was besieged by people wanting to know if there was a comparable site for  other firms. 

I recently came across JobVent, a web site for anyone who has ever said 'I hate my job', or 'I love my job'. JobVent, besides a web site for people who are about to start a new job (and want to see what other people think of working there), also is a useful tool for company management and HR professionals to get external opinions about how the company is viewed.

Sure, I have heard some HR people tell me that it's only the "over the top - happy" or "really PO'd" people on these sites.  We know from experience (and past research) that unhappy people tell LOTS of people about their unhappy experience, while happy people will only tell a handful.  What is important to remember, is that these are "word of mouth" traditions.  In the "internet age" where social networks rule, anything GOOD or BAD about your company takes on a new life and comments become memorialized. 

This is imperative that firms take active control of their destiny by putting plans in place to calibrate with accuracy, what your "brand" (reputation) is in the marketplace.  Because does anyone really believe that these matters can be left to chance?

Does culture attract talent? Some think it does...

Not every company has an identified culture, or at least not one that is a selling point when attracting top candidates. What sets you apart? How are you going to have a top notch player say "yes I want to work there"? It could be your web site, your interview process, daily office life or perks.  Read on to learn more

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What Does It Take to be an "Employer of Choice"?

Joyce L. Gioia and the late Roger E. Herman wrote the groundbreaking book "How to Become an Employer of Choice" back in 2000.  It has become the foundation for several subsequent works assisting organizations who aspire to this distinction.

One of them was published by Sandy Asch, author of Excellence at Work--The Six Keys to Inspire Passion in the Workplace, who has addressed how employers can transform and reward employee performance and offered six things employers can do to become an employer of choice.

Asch identified a number of questions companies can ask themselves to determine if their employees view them as an employer of choice.

• Do your employees love to work for your company?
• Are employees deeply engaged?
• Are employees' full potential being realized?
• Are employees planning on staying with your company?
• Are communications open, honest, positive and future-focused?
• Are people proactive and see, own, and act on problems quickly and efficiently?
• Are truth telling and risk taking encouraged and rewarded?
• Is there a high level of cooperation and collaboration?
• Are people respectful and seek to bring out the best in each other?
• Is there a healthy work-life balance?
• Do employees have energy and passion?
• Do employees trust and respect their managers and feel valued and supported?
• Are your leaders trusted and respected?
• Are employees treated fairly?
• Are employees regularly rewarded and recognized for good performance?
• Are there opportunities for growth and development?
• Are employees encouraged to contribute and make a difference?
• Are employees proud to work for your organization?
• Would your employees recommend your company to their friends as a good place to work?

How does your organization fare in each of these areas?  If you aren't sure, this book may be a good one in which to invest...

Creating a More Democratic Work Environment

A bright fellow named Stephen Simon has set out to "democratize" the process of employer selection for interns and young architects.

As a young professional he looked at the marketplace for Architects and made a keen observation: "As interns and young architects we usually think of ourselves as sellers, hawking our skills to the best firm that will have us. What if we instead consider ourselves as buyers, investing our skills in the best firm we can find? We are the consumers of architectural employment. Unfortunately, we consumers have very little information about the enterprises that we're investing in"

He has set about to create a community where interns and young architects in the huge AEC marketplace can share their experiences and perspectives with others. 

He has correctly determined that there is a sizable "information gap" as relates to the ability to identify firm characteristics and workplace styles.  So he created a unique website called InsideArch.org to enable young design professionals to share information that will enable them and others to make smarter employment choices.

The site produces a "Firm Report" which provides a set of metrics which recap the survey data gathered by the young professionals who have been exposed to the firm. 

In addition to an overall firm score (on a scale from 1-25) for each firm, the InsideArch Firm Reports contain scores in 9 different sub categories called 'Key Metrics' (on a scale from 1-5).

• PROFESSIONAL DEVELOPMENT
• EMPLOYEE CALIBER
• WORK ENVIRONMENT
• OVERALL EXPERIENCE
• MANAGEMENT SKILL
• DESIGN QUALITY
• WORK HOURS
• COMPENSATION
• ATTITUDE TOWARD INTERNS

The majority of architecture firms are small firms. They don't receive a lot of press and may not have a website. Those few firms that do the 'coolest' and most publicized work are inundated with unsolicited resumes, regardless of the quality of the experience for the intern. Lesser-known firms place 'help wanted' ads that offer only cursory descriptions of the firm and its work and often don't even mention the firm's name.

Mr Simon's site enables interns and young architects to evaluate, in a subjective manner, the quality of the firm work experience. Things that are of interest to young A&E professionals include:

• How much will we learn?
• How much opportunity will we have?
• Which firm's work will most interest us?
• Where will our contribution be most respected?

WI th additional information Simon feels that these young professionals can make more intelligent decisions about which firm to invest their time and talent in.

It also seems to have a benefit for top employers.

By letting evaluations expose which Architecture firms are providing high-quality experiences to their employees, those firms would attract a larger pool of candidates, they could be more selective in their hiring, and ultimately produce better work.

(This however puts those firms that let their interns stagnate in a cube in the corner with piles of redlines on their desks would see their applicant pools dry up, the skill levels of their applicants decrease and they would either have to offer higher salaries to compensate or offer a more challenging work experience)

Simon's site seems to provide a community where conceivably everyone wins.  Wonder what the workplace would become if there were more sites of this caliber?

What are the pros and cons about telecommuting?

I have a blog I read with some frequency entitled HR Clean-up (Because HR is a Dirty Business), that recently published a great article entitled "Telecommuting"

It is written from the perspective of the current astronomical fuel prices we're seeing. The gist of the article follows:

There was an article, not a big one, in Sunday's Boston Globe that stated "4-day weeks, telecommuting look better to employers now".  Since I actually teach Virtual HR and I've been a proponent for flexible work arrangements for a long time, I read with interest. Traffic It turns out that soaring commuting costs are finally forcing employers to help employees out.  And, given that so many of us have moved away from work to find cheaper housing, employees are buckling under the increased expenses.  On top of employee costs, employer costs are also skyrocketing.  Companies are starting to figure out that office space isn't cheap--so if an employee is ok with heating and cooling themselves, why not? The other really big change is on the legal front.  Finally, there seems to be some movement to get a bit more flexible. As organizations start to embrace telecommuting, it will be critical for HR to be at the decision making table--along with IT, Building Services, and everyone else who makes the organization tick.  HR has an amazing opportunity to push the traditional boundaries of "butt in seat" and get companies to start measuring what counts--work output. It is going to be a long hot Summer and fuel costs are going to continue to escalate.

However, there are many faces beyond this article, that factor into the telecommuting discussion:

An article "Telecommuting not so great for those left in office" that was published in January 2008 by Kristina Cooke over at Reuters looks at how those that telecommute have less stress and a higher morale compared to those that are left to come into an office everyday. She mentions that “their co-workers tend to find the workplace less enjoyable, have fewer emotional ties to co-workers and generally feel less obligated to the organization.

The beginning of the article states "Telecommuting may boost morale, and cut stress, but it can have the opposite effect on those left behind in the office, according to a new study"

The author cites how telecommuting has been a growing trend in the United States since about 2000. About 37 percent of U.S.-based and international companies now offer flexible work arrangements, with the number of those programs growing at a rate of 11 percent per year, according to the Society of Human Resource Management. but then goes on to explain how

The author cites research of Timothy Golden, a management professor at Rensselaer Polytechnic Institute that claims that when a number of their co-workers toil away from the office by using computers, cell-phones or other electronic equipment, those who do not telecommute are more likely to be dissatisfied with their job and leave the company.

I'm a bit skeptical about this inference.

In the late 1990's I worked with IBA, an early pioneer in telecommuting, and participated in the establishment of the first "telework" centers around Washington DC.  Others have since sprung up, adding credence to the ideas of telecommuting in various "flavors".  In 2006, The Telework Coalition, conducted a Telework Benchmarking study of 13 large organizations with mature telework programs.

This study asked about the attitudes of those employees who did not telework. Both our study and two previously conducted studies by other organizations in which there were multiple participants showed that the non teleworking coworkers were both enthusiastically supportive and felt teleworking was good for the organization, or at the least, the situation was a non issue.

I believe that this area is ripe for investigation and action by management and HR practitioners.  Since each organizations' DNA is different, it may not be the right solution for every situation, but there are viable telecommuting approaches that will and do help organizations attract and retain talent in todays increasingly complex market.

Engaged Employees = Whistleblowers?

A costly scandal at a bank recently has observers wondering why workers didn't report suspicious activity. Some are saying the scandal highlights one of the most important challenges employers face today: poor employee engagement.  Now, these other employees didn't necessarily do anything wrong, but they also didn't go beyond what was expected of them may point to a larger issue of employee engagement.

This article discusses impact of engagement and how engagement varies widely across different global cultures.  A must read

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