July 10, 2008

Workers fired for surfing the Web

A new survey I came across has found that more than a quarter of employers have fired workers for misusing e-mail and one third have fired workers for misusing the Internet on the job.

The 2007 Electronic Monitoring & Surveillance Survey, conducted by the American Management Association (AMA) and the ePolicy Institute, polled 304 companies of all sizes in the United States. The vast majority of bosses who fired workers for Internet misuse (84 percent) said the employee was accessing porn or other inappropriate content.

While looking at inappropriate content is an obvious no-no on company time, simply surfing the Web led to a surprising number of firings. As much as 34 percent of managers in the study said they let go of workers for excessive personal use of the Internet, according to the survey.

Here's my question... 

Are organizations keeping up and changing their policies with the many evolving ways that the internet is being used today?

Today, people use the internet is quite different ways than they did, even three years ago.  For example, as What constitutes "excessive use" today?  Is it legitimate use of sites that might have been considered "personal" in the past?  With the explosion of Web 2.0 technology, savvy users have discovered that new technologies provide easy ways to "stitch together" business solutions from technology currently available in the Web 2.0 world.

A report I was reading conducted in late 2007 by the Pew Institute, entitled "How People use the Internet, Libraries, and Government Agencies to Find Help", delves into the many different ways that people use the web today.  It illustrates how dramatically different web usage patterns are among different classes of internet users.

The ePolicy Institute also provides assistance to organizations trying to help organizations keep up with the rapidly changing profile of how people use the internet more effectively.  Their website has a free 13-page guide you can order on how to do effective e-mail management entitled "How to Implement Strategic E-Mail Rules & Policies"

Likewise, RedVector has an excellent and well-respected course on "Business Writing: E-Mail techniques" that goes a step further by helping users of email make the most of this popular communications tool.

Question to readers...  How do you see your use and colleagues use of the internet today different from 2-3 years ago?  Would today's use according to the standards and definitions of "appropriate use" be considered illegitimate?

April 12, 2008

Do you have "Fire Insurance?" -- aka Why Employees Get Fired

A article I came across entitled ”Top 10 Reasons Employees Get Fired” written by Patty Inglish, an accomplished writer who lives in Ohio, that provides a good reminder of what employers expect in today’s workforce.  If you like this, I’d suggest dropping her a line, or visit her article which also appears on HubPages

Dishonesty, evasion, or lack of integrity on the job.

It is important to be honest, straightforward, and forthcoming on the job with management and coworkers. However, this does not mean that you should blurt out everything you know -- It is important to protect your company's proprietary information, such as copyrighted and trademarked materials, company manuals, program materials, and new projects, services, and inventions in order to prevent corporate espionage and theft. Time sheets and expense reports must be 100% true and accurate, without padding. Projects reports, especially facts and figures must not be faked.

Employees should not use company materials or equipment for their own personal purposes and this includes telephones, cell phones, copiers, laptops, PDAs, and the Internet. However, some employers will make an exception in some cases - for example, printing up few flyers for a charity -- but ask them first in order to preserve ongoing trust. Most employers also permit emergency phone calls from and to family members and allow parents to call to check on their children. Absolutely no employee should use company time, equipment, and materials to operate a personal business on company time, such as an Internet sales page, or a Pampered Chef or Tupperware business, etc. 

Lying on a resume.

More and more employers are checking every single reference a job candidate provides. If there are notations on your resume of more than one business "closed down" or one or more employers having died, or there are untraceable educational certifications, you risk being fired for fraud. Be prepared to show some sort of documentation for those closed down business and schools. Many employers now require that you show them, and provide them a copy of, your High School, Vocational School, and College transcripts and diplomas, so have them ready.
Please understand that reference checking continues after you are hired. Some employers even run credit checks on their employees every 6 months.

 If any one tells you to make up information to make your resume look better, they are either 1) naïve or ill-informed, or 2) trying to get you into trouble, because some people make it their hobby to hurt others.

Refusing to follow directions and orders.

This is pretty self explanatory. Your company owns your working time and you must do what your supervisors and bosses ask you to do. If you have a better idea, you must talk to them and go through proper channels in order to "do it your way." If you are asked to do something illegal, unethical, or what you consider immoral, you need to take a stand on that in a professional manner.

Sometimes, people who cannot follow directions simply need to start their own businesses, and that's perfectly OK. It's a part of the Multiple Intelligences phenomenon and absolutely acceptable.

Talking too much and conducting personal business at work.

Don

't be guilty of misusing company resources, including the Internet, office supplies, and especially telephones; too much idle (personal talking) with coworkers. Non-business talking wastes more company dollars than any other activity. It should be saved for lunch and break times. This includes talking on the phone/email with stockbrokers, travel agents, hairdressers, bankers, etc.

In the 1960s and into the early 1970s, many offices and factories did not allow any conversation - employees were to work, not talk. This policy loosened somewhat in the 1980s and 1990s and then as employers discovered how much talking costs them, they began laying off the talkers. HOWEVER, some employers allow a certain amount of this type of activity and it is important to understand YOUR company policies and follow them.

Inconsistency - unreliable work and behaviors.

Employees must be stable and consistent in behaviors and productivity in order to benefit the company and produce profits or positive outcomes. While most people have ups and downs, if these interfere with productivity and accuracy in their jobs, they need to contact their Employee Assistance Program or seek professional help. If employee reviews are given regularly, these trends can be caught in time to be guided into something more positive. If you are not receiving employee reviews, ask for one

Inability to get along with other people.

Some people have a lower "Social IQ" than others, some are loners, and some are sociopathic or have personality disorders. Unless there is a mental health disorder present (like the sociopathic or personality disorder symptoms) people can learn to be civil and have productive conversations - even those with Aspberger's syndrome and other autism spectrum disorders.

Management should notice extreme problems with employee's getting along with others and intervene professionally with a referral to the Employee Assistance Program for consultation and help or the Professional Development Program for training like awareness and communications education.

Without these latter two programs, that exist to benefit the worker as well as the business, many more employees would be fired and end up possibly in jail or homeless.

Inability to actually do assigned job tasks.

If employees lie convincingly enough during an interview or on a resume, stating that they can do certain tasks, but proving unable to perform these duties on he job, they will likely be fired if they cannot learn to do them very quickly. However, some tasks that require certifications and licenses cannot be quickly learned on the job during the first weeks. These deficits will expose the employee as unable to perform assigned duties and having lied during the application process .

However, occasionally there is a lack of initial orientation and training on the job and the employee needs to ask for help early on. Sometimes, through misunderstanding, an employee will be assigned tasks that are beyond their training or education or in an entirely different field. This is certainly a mis-match. Such an employee needs to speak up right away in a professional manner and ask for help or reassignment. These employees may need to report their circumstances to Human Resources, an Employee Assistance Program, a Union Steward, or their attorney if the situation escalates.

Performing tasks slowly, with numerous errors.

Some employees are sloppy and not invested in doing a good job. Unless their attitudes change for more productive beliefs, they will likely be fired.

On the other hand, and unwisely, some employees try to "string out" their work and make it last longer in order to have job security. This is dishonest. A better plan is to finish their tasks at an acceptable rate and ask coworkers if they can help them, and after that, go to the boss and ask for more work. Not only is this honest, but it lets the boss know that you are a good worker and deserving of raises and promotions.

Unfortunately, some companies do not have adequate training and follow-up programs in place, leaving employees to figure out their jobs on their own. In these cases, slow work and high error rate are not actually the workers' fault. Alternatively, some people are simply in the wrong job for them and they need to be placed into jobs in which they can excel. These people need to ask for help from their supervisors and bosses and these management persons need to notice the problem and be prepared to help, either with training and coaching, or a job change.

High absenteeism rate.

When you are hired as an employee, your company owns the time that you are at work, except for lunches, breaks, and authorized time off.

It is not a sign of integrity to take every minute of sick time you have, just because you are allotted that amount and are not actually sick. Some employers have solved this problem by lumping vacations, mental health days, sick time, holidays, days for family funerals, and personal days into one category called "Time Off" or similar. You don't have to give any explanation. Longer family-leave and parental leave time usually requires previous authorization though. However, if you need to take sick time for another reason, confide in your bosses and they may make an accommodation for you.

If an employee is having problems with job burnout that often manifests as absences and tardiness or is suffering frequent accidents, drug/alcohol abuse, family difficulties, or other mental health or physical issues, many employers have Employee Assistance Programs to help guide and treat these problems. Employees should take advantage of this help to 1) increase the quality of their own lives and 2) become more consistent and productive workers.

Drug and/or alcohol abuse.

This leads to inconsistent work, errors, accidents, poor interpersonal relationships, increased absenteeism, lower morale among coworkers and supervisors, bad publicity for the company, and other negatives. Drug and alcohol problems both are usually only one of a set of serious disorders known as Co-Occurring Disorders, so there is usually much more to the problem than drug use or drinking that got out of hand.

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  • Roughly 35% of firms report problems maintaining an adequate supply of workers. This phenomenon is global and impacts every industry. My desire for this blog is to share with you the many perspectives, causes, and solutions that are available to address this matter. As an educator, consultant and a RedVector Fellow, I am committed to figure out how we can better recruit and develop talent in the workplace. Please join me in this blog to share some experiences, "best practices" as well as "horror stories" so that we can all benefit and be better able to attract, grow and retain the talent we will need now and in the future.

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