What Should We Expect as Basic Administrative Skills?
When I interact with small business owners, I am appalled to hear the difficulty that they are having finding workers with the most basic administrative skills. I recently spoke to a client who advertised a entry level sales position, got over 2,000 responses, and after sorting out the candidates, was left with only one (1) that demonstrated the attitude,, work ethic and technical skills that he required.
When I asked what he was looking for, he gave me his list.
It looked like this:
- Familiarity with desktop operating systems (Apple OS, Windows)
- Ability to access files - understand the concept of connectivity - storage
- Perform basic word processing
- Operate E-mail, calendar, address book
- Able to perform data entry and chart preparation
- Create a brief informational presentation
- Ability to safeguard confidential information
- High-school graduate (not GED)
- Able to pass a drug test
- Valid active in-state drivers license
Note that sales experience was NOT one of his requirements. He was prepared to train the new hire in his products / services and how to sell.
Is this indicative of what the "available" workforce looks like?
