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March 16, 2008

What Should We Expect as Basic Administrative Skills?

When I interact with small business owners, I am appalled to hear the difficulty that they are having finding workers with the most basic administrative skills.  I recently spoke to a client who advertised a entry level sales position, got over 2,000 responses, and after sorting out the candidates, was left with only one (1) that demonstrated the attitude,, work ethic and technical skills that he required.

When I asked what he was looking for, he gave me his list. 
It looked like this:

  • Familiarity with desktop operating systems (Apple OS, Windows)
  • Ability to access files - understand the concept of connectivity - storage
  • Perform basic word processing
  • Operate E-mail, calendar, address book
  • Able to perform data entry and chart preparation
  • Create a brief informational presentation
  • Ability to safeguard confidential information
  • High-school graduate (not GED)
  • Able to pass a drug test
  • Valid active in-state drivers license

Want_me_to_do_what_2 Note that sales experience was NOT one of his requirements.  He was prepared to train the new hire in his products / services and how to sell.

Is this indicative of what the "available" workforce looks like?

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The irony is dramatic - I'm watching CNBC report how the stock market is crashing while reading a blog about skilled worker shortages that even made my jaw drop. Included in the post was a list of job requirements that [Read More]

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  • Roughly 35% of firms report problems maintaining an adequate supply of workers. This phenomenon is global and impacts every industry. My desire for this blog is to share with you the many perspectives, causes, and solutions that are available to address this matter. As an educator, consultant and a RedVector Fellow, I am committed to figure out how we can better recruit and develop talent in the workplace. Please join me in this blog to share some experiences, "best practices" as well as "horror stories" so that we can all benefit and be better able to attract, grow and retain the talent we will need now and in the future.

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